Frequently asked questions

Ordering and Payment

How do I place my order?


Simply choose your Dotimal and select whether you want LED's or not on the product menu. It's that simple!




What type of payments do you accept?


We issue safe payments through Paypal and Wix payments. Worldwide trusted payment processors.




Do you sell internationally?


Yes, but only in the EU. We're working on expanding to the rest of the world as soon as possible! Join our mailing list to be notified when we do.

*Our production time will be the same however delivery times vary depending on where the order is going.

*ALL PRICES ON OUR WEBSITE ARE IN GBP. Once you complete your transaction, it will charge your card in your respective currency.





Shipping Questions

How long will it take to get my order?


Processing time (1-3 working days) When an order is placed our design team will finish cutting out your Dotimal within 72 hours. We then manually check each and every Dotimal for any imperfections. On average it takes us 1-3 business days to create and ship your order. Delivery time After processing is completed you can expect the following delivery times.

  • United Kingdom - Royal Mail (2-4 working days)
  • Europe & Republic of Ireland - Standard Shipping (3-6 working days)
  • USA & Canada - Standard Shipping (Not available)
  • Australia & New Zealand - Standard Shipping (Not available)
  • Rest of the World - Standard Shipping - (Not available)




How much is shipping?


Shipping is £2.95 within the UK

Shipping to Europe is £8





Product Questions

How do I clean my dotimal?


For best results we recommend cleaning the dotimal with a dusting cloth. If you wish to recolour in your Dotimal, simply remove all electrical devices from the Dotimal and if you used the provided crayons run the Dotimal under the tap and wipe with a cloth. The dotimal should go back to being completely white.




Is the product recyclable?


Yes! Check out our page on it here





Dotimals Policy

Refund Policy


We have a 14 day return policy on undamaged/unused Dotimals. When we recieve your dotimal, we will check for any damages. If it clears inspection we will offer a full refund to your original payment method.




Cancellation Policy


Cancellations are free within 24 hours of purchase. However after 24 hour have passed Dotimals reserve the right to reject cancellation requests. Please take into consideration that as soon as a customer places an order our staff our busy preparing the order for shipping. For cancellations please contact us with your order number and we’ll process your request.




Lost Parcel Policy


If your parcel unfortunately get's lost in the post, then don't worry as our policy protects you. Dotimals will reship orders at our expense if they meet the following conditions below. 1. The order was shipped to the United Kingdom 2. The tracking information has not updated for 25 days 3. The parcel has not arrived in 35 days since the initial order We hope customers take into consideration that we are not the company delivering their parcel. Sometimes things can get accidentally lost, stuck at customs or sent to the wrong place. If this has unfortunately happened to you then please contact us as soon as possible so we can help. Dotimals reserve the right to not offer refunds for parcels that have been lost in transit. As we are not in control of shipping we can't be held responsible for this happening. However as stated above; we will gladly reship the item at our expense to ensure the customer get's what they paid for.




Defective Items Policy


If the product you purchased arrives defective, we will resend a replacement 100% free of charge. Please send us an email with your order number, picture and kindly explain the problem. Terms and conditions apply.

A defective item can be classed as either one of the following things below:

1. The product is scratched or not cut out properly

2. The LED's do not work properly

3. The pencils are broken

Our Defective Item Policy lasts for 30 days from the time of the initial order. After 30 days has passed, Dotimals cannot be held responsible for replacing said items.

Dotimals reserves the right not to offer refunds for defective items.




Address, Style & Size changes


As long as you contact us before we ship your order, we can make any changes necessary. Please send us an email with your order number in the subject line and what changes you'd like to make in the body. If the order has already been shipped then unfroutnately we cannot make any changes.





LEDs

What LED Lights can I use with Dotimals?


Dotimals are designed for standard 5mm Christmas style fairy lights. Each Dotimal has 100 pre-drilled holes. Because the lights are inserted in the pre-drilled holes in the Dotimal profile template, we have chosen the size of the holes to best match the Premier Decorations Fairy Lights LB112383WW, Battery Operated, 100 LED Lights, Warm White that we recommend. These are commonly available, particularly during the festive period and available from our website store. If you want to use your own lights that’s fine but be aware they may be loose or tight to fit in the holes as lights from different manufacturers are slightly different sizes. Unfortunately we have found that one hole size cannot cater for all the variants of 5mm LED Fairy Lights in the market. We are constantly testing different fairy lights with our products and have a list below of what LED Lights work and don’t work well with our products. We will be constantly updating this list. -------------------------------------------------------------------------------------------------- Premier Decorations LB112383WW Battery Operated, 100 LED Lights, Warm White. - || Preferred || ---------------------------------------------------------------------------------------------------- Premier Decorations LB112383M Battery Operated, 100 LED Lights, Multi-Coloured - || Will work || ---------------------------------------------------------------------------------------------------- Premier Decorations LB112383B Battery Operated, 100 LED Lights, Blue - || Will work but a tight fit || ---------------------------------------------------------------------------------------------------- QD Astralis, Stk: 1271645 Adapter Powered, 100 Led Lights, Victorian White - || Very Loose Fit || ----------------------------------------------------------------------------------------------------